On Oct 15 2025, Agora, Inc. announced a partnership with Exotel, a leading programmable voice platform, to integrate Agora’s Conversational AI Engine with Exotel’s AgentStream. The collaboration enables plug‑and‑play AI voice bots that can operate across PSTN, WhatsApp, in‑app, and WebRTC channels without the need for enterprises to manage telephony or connectivity layers.
The integration combines Agora’s ultra‑low‑latency real‑time engagement infrastructure with Exotel’s robust voice streaming platform, allowing developers to deploy natural, real‑time conversations with any large‑language model. The solution supports seamless, human‑like interactions even under poor network conditions and noisy environments, leveraging Agora’s advanced interruption handling and voice‑processing capabilities.
The partnership targets 50–100 million AI‑led voice interactions annually in India and the Middle East, with projections that enterprises can automate 30–40 % of routine voice queries and cut operational costs by up to 30 %. Exotel currently handles over 25 billion annual conversations, providing a ready‑made customer base for the joint offering.
By extending Agora’s conversational AI reach into high‑growth markets and leveraging Exotel’s established infrastructure, the deal positions Agora to capture new revenue streams and reinforce its strategic shift toward AI‑powered real‑time communication services.
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