AudioCodes announced that it has finished a 30‑day deployment of its Voca Conversational Interaction Center (Voca CIC) for a major U.S. healthcare organization that is served by Atento, a top‑five global business‑process‑outsourcing provider. The project, which began in late November, now supports more than 500 concurrent voice agents and replaces the client’s legacy IVR system with a fully AI‑powered contact‑center platform.
The deployment was executed in partnership with Atento, which integrated AudioCodes’ session‑border‑controller (SBC) infrastructure with Voca CIC to ensure seamless connectivity and high‑quality voice routing across complex carrier environments. The client’s legacy IVR, which had been in place for over a decade, was replaced with a modern, hybrid‑cloud solution that delivers predictive routing, natural‑language understanding, and real‑time analytics to improve patient experience and operational efficiency.
From a business perspective, the deployment adds a significant recurring revenue stream for AudioCodes and demonstrates the scalability of its hybrid‑cloud platform. The 500‑plus agent capacity and the rapid 30‑day rollout underscore the company’s ability to deliver large‑scale, AI‑powered solutions quickly—a key differentiator in a market where speed to value is critical. The project also expands AudioCodes’ presence in the high‑growth, high‑margin healthcare sector, positioning the company to capture further opportunities in this vertical.
Management highlighted the deployment as evidence of the company’s strong execution in its conversational‑AI (CAI) business, which grew 50% in Q3 2025. CEO Shabtai Adlersberg noted that the Voca CIC rollout “shows how AI‑powered Voice Agents can modernize legacy IVR with predictable, high‑quality outcomes at massive scale.” The deployment aligns with AudioCodes’ broader strategy to accelerate AI adoption across UCaaS and CX markets, reinforcing confidence in its growth trajectory.
Industry analysts view the rapid deployment as a sign of increasing demand for AI‑enabled contact‑center solutions, especially in regulated sectors such as healthcare. AudioCodes’ ability to integrate its SBCs with Voca CIC and deliver a fully functional platform in a month demonstrates operational leverage and positions the company to capture a larger share of the converging UCaaS/CCaaS market, where AI is becoming a core differentiator.
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