On September 24, 2025, Bandwidth Inc. announced support for OpenAI’s Realtime API, integrating the API with Session Initiation Protocol (SIP) to allow enterprises to bring GPT‑powered conversational AI voice agents onto Bandwidth’s edge infrastructure.
The new integration is part of Bandwidth’s open and flexible strategy, giving customers options to use pre‑built integrations with Google Dialogflow, Cognigy, or native AI features in cloud contact center platforms, and to bring their own AI via OpenAI’s standard API. It leverages Bandwidth’s owned-and-operated communications network for low latency and high fidelity, a key advantage for mission‑critical voice calls.
Chief Product Officer John Bell said the move positions Bandwidth as an AI orchestration leader, enabling enterprises to deploy ChatGPT‑powered agents with the reliability and global scale of its Communications Cloud. This expansion enhances Bandwidth’s product portfolio, potentially driving higher revenue per customer and strengthening its competitive moat in the AI voice market.
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