On October 22, 2025, C.H. Robinson announced the launch of its Agentic Supply Chain at the Advance 2025 annual customer event. The new platform builds on the company’s Lean AI operating model and introduces an intelligent ecosystem that continuously thinks, learns, adapts, and acts across the entire supply chain.
The Agentic Supply Chain leverages a digital workforce of more than 30 AI agents, including the existing Always‑On Logistics Planner, to perform millions of shipping tasks that were previously manual. With a customer base of 83,000 shippers and 450,000 carriers, the platform processes over 37 million shipments annually—more than 100,000 per day—providing real‑time decision making from planning and procurement to delivery and replenishment.
Customers already report tangible benefits, such as faster quote turnaround, improved visibility, and predictive optimization. In September alone, one AI agent captured 318,000 freight‑tracking updates from phone calls, turning unstructured data into actionable insights that enhance ETA accuracy and reduce operational costs.
By integrating the largest logistics dataset in the world with advanced AI, C.H. Robinson strengthens its competitive moat and positions itself to capture higher margins as freight markets recover. The Agentic Supply Chain represents a strategic leap forward in the company’s transformation toward a fully AI‑enabled logistics ecosystem.
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