The U.S. Department of Transportation announced a new agency‑wide initiative that will deploy Salesforce’s Agentforce AI agent platform across its operations. The rollout will create a digital workforce of autonomous, intelligent agents that assist employees with routine, tactical, and operational tasks, while also providing real‑time data sharing and instant alerts for traffic and infrastructure incidents.
Agentforce will be integrated with the department’s Salesforce Government Cloud and Data 360 (formerly Data Cloud). The Government Cloud platform is built on AWS GovCloud and holds FedRAMP High authorization, giving the agency a secure, compliant foundation for handling sensitive transportation data. Data 360 will unify the department’s disparate data, applications, and systems on a single source of truth, enabling the AI agents to analyze and act on information from across the agency.
For Salesforce, the USDOT deployment is a high‑profile win that expands the reach of its core AI product into the public sector. The partnership underscores the company’s strategy to position Agentforce as a platform for autonomous AI across both commercial and government customers, and it signals that federal agencies are increasingly willing to adopt cloud‑based AI solutions.
"To deliver on our mission of building a safe, efficient, and modern transportation system, we have to start with making technology our biggest asset," said Pavan Pidugu, Chief Digital & Information Officer of USDOT. “Adding AI at the core of everything we do is a strategic shift that will accelerate citizen services and improve safety.” Kendall Collins, CEO of Salesforce Government Cloud, added that the USDOT initiative “offers a clear blueprint for how agents can improve productivity and accelerate citizen processes.”
The expected impact of the deployment is a measurable reduction in administrative overload and a faster, data‑driven decision‑making process. By automating routine tasks, the department anticipates higher employee productivity and a lower risk of human error in safety‑critical operations. The real‑time alerting capability is also expected to improve incident response times and reduce the likelihood of infrastructure failures.
The USDOT announcement fits into a broader trend of AI adoption in government, as agencies seek to modernize legacy systems, improve data governance, and deliver better services to citizens. The deployment demonstrates that federal agencies are willing to invest in advanced AI platforms that meet stringent security and compliance requirements, and it may encourage other agencies to follow suit.
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