Cisco announced the launch of Cisco IQ, a unified AI‑powered interface that consolidates real‑time insights, troubleshooting, and automation across its professional services and support ecosystem.
Cisco IQ brings predictive, personalized, and proactive capabilities into a single digital experience, enabling customers to plan, deploy, manage, secure, and optimize technology investments faster.
The platform is part of Cisco’s broader AI strategy, which includes the Silicon One chip, AgenticOps, and partnerships with NVIDIA. Cisco predicts that agentic AI will handle a significant portion of customer service and support interactions in the coming years.
General availability of Cisco IQ is expected in the second half of fiscal year 2026 (H2 FY2026). The launch addresses fragmented visibility and skills gaps in IT operations and positions Cisco against other AI‑enabled operations solutions.
Cisco’s leadership highlighted that the new interface will enhance partner capabilities, allowing them to deliver more proactive and predictive services to customers, marking a significant step in Cisco’s AI‑centric transformation.
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