Customers Bank, a subsidiary of Customers Bancorp, Inc., released its first annual Net Promoter Score (NPS), achieving a score of 73. This score significantly surpasses the U.S. banking industry average of 41.
The high NPS reflects the bank's commitment to delivering exceptional customer service through its high-touch, single point of contact business model. This metric is a key indicator of customer loyalty and satisfaction, with higher scores typically correlating with stronger client relationships.
A strong NPS can lead to increased client referrals, reduced customer acquisition costs, and improved client retention, all of which contribute positively to the bank's franchise value and long-term profitability. The score places Customers Bank among the top performers in the financial services industry for customer satisfaction.
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