Amdocs Limited announced a new partnership with e& UAE, the flagship telecom arm of global technology group e&, to embed its amAIz generative‑AI platform into the operator’s business systems. The deal, announced on December 9 2025, will allow e& UAE to deploy AI services across its network, customer‑facing applications, and internal operations, creating new revenue opportunities and improving customer experience.
The agreement underscores Amdocs’ focus on AI as a second growth engine. By integrating amAIz with NVIDIA AI Enterprise‑powered agents, the partnership positions Amdocs as a key enabler for telcos that want to modernize operations with generative AI. The move also expands Amdocs’ presence in the Middle East, adding a high‑profile, enterprise‑grade customer to its growing list of AI deployments in the region.
e& UAE has outlined a strategy to embed generative AI across its operations, targeting autonomous network management, hyper‑personalized customer interactions, and advanced AI infrastructure. The partnership is expected to accelerate the operator’s AI roadmap, reduce operational costs, and open new monetization channels through AI‑driven services. The deal also aligns with e& UAE’s public white papers on GenAI adoption, which emphasize the need for scalable, cloud‑native AI solutions.
Management comments highlight the strategic fit. Amdocs CEO Shuky Sheffer said the deal validates the commercial traction of the amAIz platform and signals confidence in the company’s AI strategy. CFO Tamar Rapaport‑Dagim noted that the partnership supports Amdocs’ focus on high‑margin, recurring‑revenue business. Acting CTIO of e& UAE, Marwan Bin Shakar, stated that the collaboration makes the operator one of the first in the region to integrate generative AI, helping to lead the industry’s transformation toward an AI‑driven future.
The partnership is part of Amdocs’ broader effort to build a recurring‑revenue base and to position the company as a leading provider of AI‑enabled telecom solutions. By securing a high‑profile client in the Middle East, Amdocs strengthens its competitive position and demonstrates the scalability of its amAIz platform across diverse markets.
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