Dynatrace announced that Steve McMahon will join the company as its new Chief Customer Officer, effective May 12, 2025. He will succeed Matthias Dollentz-Scharer, who plans to retire after over 10 years with the company and will serve in an advisory capacity through September 30, 2025.
McMahon brings over 25 years of expertise in developing programs to drive exceptional customer experience and productivity, having previously served as Chief Customer Success Officer at Zscaler. His background includes leadership roles at CrowdStrike and Splunk.
CEO Rick McConnell stated that McMahon's appointment will help Dynatrace continue its deep commitment to delivering significant customer value, adoption, and success. This executive transition aims to build upon the existing customer success foundation and support Dynatrace's long-term growth ambitions.
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