eGain announced its financial results for the fourth quarter and full fiscal year ended June 30, 2025. For Q4 FY2025, total revenue was $23.0 million, a 4% decrease from $24.0 million in the prior year. SaaS revenue decreased by 3% to $21.4 million, while professional services revenue decreased by 20% to $1.6 million.
GAAP net income for Q4 FY2025 was $30.9 million, or $1.11 per share, a significant increase from $1.0 million, or $0.03 per share, in the prior year, primarily due to a benefit from income taxes related to the release of a valuation allowance. Non-GAAP net income for the quarter was $2.5 million, or $0.09 per share, up from $1.5 million, or $0.05 per share, in the prior year.
For the full fiscal year 2025, total revenue was $88.2 million, down 5% from $92.7 million in FY2024. GAAP net income for the full year was $32.3 million, or $1.16 per share, compared to $7.3 million, or $0.23 per share, in FY2024. Non-GAAP net income for the full year was $7.6 million, or $0.27 per share, up from $5.4 million, or $0.17 per share, in FY2024. Annual recurring revenue (ARR) from AI Knowledge Hub customers increased by 16% year-over-year for the full fiscal year.
eGain provided guidance for the first quarter of fiscal 2026, expecting total revenue between $22.5 million and $23.0 million. For the full fiscal year 2026, the company projects total revenue in the range of $93.0 million to $95.0 million. GAAP net income for FY2026 is expected to be between $3.0 million and $4.0 million, or $0.11 to $0.14 per share.
In a separate but related announcement, eGain's Board of Directors approved a $20 million increase to its stock repurchase program, raising the total authorization from $40 million to $60 million. As of September 3, 2025, the company had repurchased approximately $39.8 million of its common stock under the program. This expansion underscores management's confidence in the company's valuation and the AI knowledge market opportunity.
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