eGain announced that it has secured Oregon Community Credit Union (OCCU) as a new enterprise customer for its AI Knowledge Hub and AI Agent software, a partnership that will support more than 700 users across contact‑center agents and enterprise staff.
OCCU, which manages $3.5 billion in assets and serves 284,000 members, cited the need to replace fragmented legacy systems and improve member service. The deal will provide a single source of truth, deliver instant contextual answers, and reduce onboarding time for new agents. Integration with Genesys will streamline OCCU’s contact‑center operations and enhance compliance across digital and branch channels.
The partnership is expected to generate recurring SaaS revenue over multiple years, reinforcing eGain’s focus on AI‑powered knowledge management solutions in the financial services sector. It signals growing demand for AI‑driven knowledge solutions in banking and credit unions, aligning with eGain’s strategy to capture market share in this high‑growth vertical.
eGain’s Q1 2026 earnings, reported on November 12 2025, showed revenue of $23.5 million—an 8% year‑over‑year increase—and a 23% growth in AI Knowledge Hub ARR. The OCCU win adds to this momentum, demonstrating the company’s ability to win large enterprise contracts and drive recurring revenue growth.
eGain CEO Ashu Roy said the partnership empowers OCCU’s service teams with unified knowledge, improving productivity and member experience. OCCU SVP Kirsten Simmons highlighted the transformation in knowledge access and operational efficiency.
The OCCU win underscores eGain’s expanding footprint in financial services and its commitment to delivering AI‑enabled knowledge solutions that drive operational efficiency and compliance.
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