8x8 announced on November 4 2025 that its platform now offers native support for most widely deployed Mitel SIP desk phones, allowing customers to connect existing Mitel hardware directly to the 8x8 platform without replacing devices.
The integration preserves customers’ hardware investments and improves voice resiliency, enabling businesses to modernize on their own terms while maintaining the reliability of their current phone systems. By adding Mitel support, 8x8 expands its enterprise voice capabilities and broadens its potential customer base.
The new feature is available globally for select Mitel device models and is part of 8x8’s broader strategy to expand platform access and voice flexibility. The move positions the company to capture customers who rely on Mitel hardware and seek a unified communications solution, strengthening 8x8’s competitive position in the cloud communications market.
The announcement comes as 8x8 continues to focus on AI integration and platform expansion. Native Mitel support aligns with the company’s goal of providing a flexible, scalable communications platform that can integrate with existing infrastructure, reducing deployment friction for enterprise customers.
The integration also supports 8x8’s strategy to broaden platform access, giving customers the ability to modernize without costly hardware replacements, which can accelerate adoption and improve customer retention.
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