On October 13 2025, Vonage—an Ericsson‑owned subsidiary—announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, a new AI‑powered solution for contact centers. The product uses Vonage’s Network APIs to provide real‑time fraud risk detection, SIM‑swap checks, and automated customer verification directly within the Agentforce platform and Salesforce workflows.
The solution delivers actionable insights to agents, reducing manual verification steps and enabling them to focus on higher‑value tasks. By embedding network intelligence into contact‑center workflows, it offers a seamless, invisible verification process that protects against fraud while maintaining a smooth customer experience.
For Ericsson, the launch expands its cloud‑software and services offering, adding a new revenue stream that leverages its strong network‑API capabilities. The product aligns with Ericsson’s strategy to monetize programmable network features and enhances its position in the growing market for secure, AI‑driven contact‑center solutions.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.