EXL announced on July 30, 2025, a collaboration with Genesys, a global cloud leader in AI-powered experience orchestration, to transform customer engagement and business operations across industries. This partnership combines EXL’s advanced data, AI, and domain expertise with Genesys’ industry-leading Contact Center as a Service platform.
The collaboration aims to enable organizations to leverage data-driven insights, enhance customer engagement, and drive meaningful business outcomes. By integrating EXL’s data and AI capabilities into the Genesys orchestration engine, enterprises can transform customer interactions into a strategic lever for improving experience and fostering growth.
The joint offering will empower enterprises across industries, including insurance, banking, healthcare, and retail, to achieve greater engagement, satisfaction, and long-term loyalty. This is accomplished through intelligent personalization and predictive engagement, boosting conversion rates and accelerating value realization at an enterprise scale.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.