EXL announced on July 16, 2025, the availability of its Code Harbor™ and Smart Agent Assist™ solutions in the new AI Agents and Tools category of AWS Marketplace. This move allows customers to easily discover, buy, and deploy EXL’s AI-powered code migration and real-time conversational insights solutions using their AWS accounts.
EXL’s Code Harbor streamlines the code migration process by orchestrating multiple AI agents for code comprehension, data cleaning, conversion, and validation. Internal studies show Code Harbor reduces code migration time by an average of 35% over manual methods, while also reducing code compute time and memory usage by 25%.
The Smart Agent Assist solution enhances customer service operations through intent recognition AI agents, real-time conversational insights, and automated call summaries. Analysis indicates Smart Agent Assist typically delivers a 12-15% reduction in contact center agent handling time and a 20% decrease in service costs, improving agent productivity and customer experience.
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