FedEx Dataworks and ServiceNow have entered into a strategic partnership to integrate FedEx’s data and AI capabilities with ServiceNow’s AI platform, targeting AI‑driven supply‑chain workflows.
The collaboration will embed FedEx Dataworks intelligence into ServiceNow’s procurement solutions, delivering real‑time performance intelligence that enables businesses to detect supplier shortfalls early, reduce risk, and accelerate procurement decisions. The first capabilities are slated to launch in Q1 2026, with a broader rollout planned thereafter.
The partnership aligns with FedEx’s DRIVE and Network 2.0 initiatives, which aim to consolidate operations, improve efficiency, and cut costs across FedEx Express, FedEx Ground, FedEx Freight, and FedEx Services. ServiceNow’s investment in AI, highlighted by its recent Zurich platform and AI agents for procurement, positions the company to extend these capabilities to a critical industry.
FedEx reported Q4 2025 revenue of $10.5 billion and earnings of $1.2 billion, while ServiceNow reported Q3 2025 revenue of $1.3 billion and earnings of $0.3 billion. Management from both companies emphasized that the partnership will accelerate digital transformation, address supply‑chain disruptions, and create new revenue opportunities through AI‑native solutions.
The collaboration will also establish joint innovation hubs and shared engineering resources, underscoring a deep commitment to co‑developing AI‑native supply‑chain solutions.
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