On September 30, 2025, Fiserv, Inc. announced the launch of Content Next, a new AI‑powered content management and workflow solution developed in partnership with OpenText. The announcement was made at the Fiserv Forum Client Conference, which ran September 29‑30, 2025, and the company stated that the solution will be available to clients soon after the conference.
Content Next is a multi‑tenant, cloud‑based platform built on OpenText’s Core Content Management SaaS offering. It delivers robust document storage, automated workflow, and seamless integration with key enterprise systems, including Microsoft 365 and Google Workspace. The solution incorporates AI‑driven search and summarization tools that enable banks and credit unions to streamline loan processing, compliance reviews, and customer onboarding.”
The platform is designed to reduce manual effort and improve governance for financial institutions. By automating routine content tasks, Content Next promises faster document turnaround times—reported by industry research to be 30‑50% faster—and operational cost reductions of 25‑40%. The solution also offers self‑serve administration, allowing administrators and business users to configure roles and access controls without IT intervention, thereby enhancing agility and reducing bottlenecks.
Fiserv plans to demonstrate Content Next’s capabilities at the 2025 conference and will begin offering the solution to clients in 2026. The launch underscores Fiserv’s commitment to expanding its enterprise content management suite and leveraging AI to deliver operational efficiencies and improved customer experiences for banks and credit unions.
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