On October 10, 2025, FIS announced a strategic partnership with Glia, a leader in AI‑powered banking interactions. The partnership integrates Glia’s AI for All™ into FIS’s Digital One suite of retail and business banking products. The integration delivers a unified ecosystem where AI agents handle routine inquiries 24/7 and route complex issues to human agents with full context.
The collaboration enables financial institutions to offer seamless, intelligent, and personalized banking experiences while driving operational excellence. AI agents reduce resolution times and free frontline teams from repetitive tasks, allowing them to focus on high‑impact interactions. The partnership aligns with FIS’s recently announced Banking Modernization Framework, positioning banks to transform operations and customer experiences.
By embedding advanced AI into its Digital One platform, FIS expands its digital banking capabilities and strengthens its competitive position in the fintech market. The partnership is expected to enhance client retention, increase digital engagement, and create new revenue opportunities for banks and credit unions using FIS’s technology. The move underscores FIS’s commitment to unlocking financial technology at every customer touchpoint.
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