Markel, the insurance operations within Markel Group Inc., successfully migrated Guidewire ClaimCenter from an on-premise environment to Guidewire Cloud. This transition powers and simplifies its claims and IT operations for specialty lines of business across its US operations.
Markel also selected Guidewire BillingCenter for future migration onto Guidewire Cloud, while Markel International selected ClaimCenter as its new system for claims management within its International Wholesale operation. Morris Taylor, Markel's Chief Information Officer, stated that the migration enables automation and transfers system maintenance to Guidewire, allowing teams to focus on delivering value.
The project was delivered on time and under budget, with positive feedback from claims staff, noting improved visibility and productivity. Markel also implemented Guidewire Compare and Guidewire Explore to monitor claims performance and improve operational efficiency.
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