Xerox and The Hartford announced a new bundled offering called TriShield 360, which combines Palo Alto Networks’ Cortex XDR extended‑detection‑and‑response platform, Lumifi’s continuous monitoring services, and The Hartford’s cyber‑insurance coverage. The solution is aimed at small‑ and medium‑sized businesses (SMBs) and delivers real‑time threat detection, automated response, and financial protection for data‑breach and ransomware incidents.
The launch marks a significant shift for Xerox, which has been seeking to diversify beyond its traditional printing and document‑management business. Xerox’s recent earnings reports show the company trading near a 52‑week low and analysts projecting negative earnings for the current year, underscoring the urgency of new revenue streams. By entering the cybersecurity market, Xerox leverages its established services ecosystem to offer enterprise‑grade protection to SMBs, a segment that has historically been underserved by high‑end security solutions.
For The Hartford, the partnership builds on a strong Q3 2025 performance that delivered record net income of $1.1 billion, a 41 % year‑over‑year increase, and a 7 % rise in property‑and‑casualty written premiums. The new product expands The Hartford’s cyber‑insurance footprint into a bundled, technology‑driven offering that can differentiate it from competitors who are also adding cyber coverage to their portfolios. The partnership is expected to enhance The Hartford’s market share in the SMB cyber‑insurance segment and support premium growth and customer retention.
The SMB cyber‑insurance market is expanding as businesses increasingly recognize the cost of cyber incidents. While specific market size figures are not disclosed, analysts project continued growth in the sector, and the bundled approach of TriShield 360 positions both companies to capture a larger share of this opportunity. Competitors such as Aon and Zurich are also developing integrated cyber‑security and insurance solutions, but the combination of Palo Alto Networks’ technology and The Hartford’s underwriting expertise gives TriShield 360 a distinct competitive edge.
Management emphasized the strategic importance of the launch. “With TriShield 360, we’re empowering SMBs with the same level of protection that large enterprises rely on,” said Munu Gandhi, President of Xerox IT Solutions. “Delivered through the Xerox trusted services ecosystem, this launch reflects our commitment to helping clients operate more securely and efficiently.” Anthony Dolce, The Hartford’s Head of Professional Liability, Cyber, and Technology Errors & Omissions Coverage, added, “Our coverage is designed specifically for small‑ and medium‑sized businesses and delivers enterprise‑wide support for data breaches, ransomware, business interruption and regulatory compliance.”
The partnership signals a broader industry trend of insurers partnering with technology firms to offer integrated risk‑management solutions. By bundling real‑time threat detection with financial protection, Xerox and The Hartford aim to reduce the total cost of cyber incidents for SMBs, create a new revenue stream for The Hartford, and strengthen Xerox’s position in the growing cybersecurity market.
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