Helport AI announced the opening of a new office in Mexico City’s Reforma business district, establishing a regional headquarters for Latin America. The hub will serve as a central point for the company’s AI‑powered contact center services and will enable the delivery of real‑time AI Assist and BPO solutions to a broader Spanish‑speaking customer base.
The expansion builds on Helport AI’s global footprint that includes its California headquarters and a Manila operations center launched in January 2025. By integrating teams from Southeast Asia and the United States, the Mexico City office will support Spanish‑language deployments and expand the company’s multilingual AI delivery network.
Helport AI’s core product, AI Assist, is a real‑time AI co‑pilot for contact center agents. The company’s performance‑based pricing model means clients pay only when outcomes are achieved, aligning incentives and encouraging adoption. The new hub will accelerate the rollout of AI Assist and related BPO services in Spanish‑speaking markets.
Latin America’s AI contact‑center market is projected to grow at a CAGR of 12% over the next five years, driven by digital transformation and increasing demand for cost‑effective customer engagement. Mexico, with a population of 126 million and a growing e‑commerce sector, offers a large addressable market and a strategic gateway to other Spanish‑speaking countries.
CEO Guanghai Li said the Mexico City launch is “a key milestone in Helport AI’s global strategy” and that the company is “expanding our operational footprint and strengthening our position as a bridge between advanced AI technologies and real‑world business outcomes.” He noted that the company is investing heavily in R&D and compliance to support rapid expansion while managing cost pressures.
Helport AI’s financial performance in FY24 showed revenue of $29.58 million, up 132% YoY, and net income of $7.37 million, up 53% YoY. In the first half of FY25, revenue rose 13% to $16.4 million, but net income fell 83% to $1.1 million due to increased investments in R&D, compliance, and expansion. The new Mexico City office is expected to accelerate revenue growth by tapping into new customer segments and increasing the mix of high‑margin AI Assist contracts, while the company will need to balance the upfront costs of building the hub against the long‑term benefits of a stronger regional presence.
The expansion also positions Helport AI to better compete with larger incumbents such as Genesys and Five9, which have established Latin American operations. By offering a performance‑based pricing model and a multilingual platform, Helport AI can differentiate itself and capture market share in a region where customer experience is becoming a key competitive differentiator.
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