Henry Schein One announced a new, industry‑first voice‑workflow for its Dentrix and Dentrix Ascend practice‑management platforms at the Greater New York Dental Meeting on November 25 2025. The feature, called Voice Notes, captures and transcribes chairside conversations in real time, automatically generating accurate clinical records and reducing the administrative burden on dental teams.
Voice Notes is part of a broader suite of AI‑enabled tools that the company rolled out in the same announcement. A Forms workflow captures insurance data from a photo of a patient’s card, while Eligibility Pro pulls real‑time benefits from insurance portals. Detect AI, powered by VideaHealth’s FDA‑cleared algorithms, identifies caries and bone loss on x‑ray images. Together, these tools streamline intake, improve claim accuracy, and enhance patient communication.
The launch underscores Henry Schein One’s strategy to build the world’s first AI‑augmented practice‑management system. The company partnered with Amazon Web Services to provide the cloud infrastructure and generative‑AI capabilities that power Voice Notes and the other workflows. By embedding AI natively into every stage of the practice workflow—from the first phone call to final payment—the company aims to increase efficiency, improve margins, and drive higher subscription adoption of its cloud‑based solutions.
From a business‑impact perspective, the new features are expected to cut administrative time by up to 30 % per patient encounter, reduce claim denials through more accurate data capture, and accelerate revenue cycle management. The AI suite also positions Henry Schein One ahead of competitors such as CareStack, Membersy, and Tab32, giving it a distinct advantage in a market that is rapidly adopting automation.
Ryan Hungate, Chief Clinical and Strategy Officer, said the company is “not offering piecemeal AI and automation but rather natively embedded AI with a purpose, seamlessly integrated into every part of the practice.” The announcement signals a decisive shift toward a fully cloud‑based, AI‑driven platform that could reshape how dental practices operate and generate revenue.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.