ibex announced on April 29, 2025, that both its ibex Wave iX Translate and ibex Wave iX AI Virtual Agent solutions earned the 2025 Product of the Year Award from TMC’s CUSTOMER Magazine. These awards recognize their effectiveness in improving customer experience.
Wave iX Translate enables real-time, two-way conversation in over 150 languages, while Wave iX AI Virtual Agent provides sophisticated AI-driven voice and text interactions. Both solutions are part of the Wave iX suite, leveraging Generative AI technology.
These awards validate ibex's position at the forefront of CX evolution with transformative AI solutions that deliver significant results for clients. The recognition underscores ibex's expertise in managing hundreds of millions of customer interactions and its business insights capabilities.
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