IBEX Limited announced on January 6, 2025, the appointment of Karen Batungbacal to its Board of Directors, with her official duties commencing on January 20, 2025. Batungbacal is recognized as a pioneer in the Philippines BPO and shared services market.
She brings extensive experience from senior leadership positions at global leaders in financial services and healthcare industries, including JPMorgan Chase and UnitedHealth Group. Her expertise is expected to guide ibex's growth strategy in key vertical markets and geographies, particularly as the company scales efficiently.
The company also announced the retirement of Shuja Keen from the Board, effective December 31, 2024, though he will continue in an advisory capacity for ibex’s AI initiative. Following these changes, ibex’s Board of Directors will consist of eight directors, five of whom are independent.
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