ibex announced a significant expansion of its call center operations in Tegucigalpa, Honduras, on October 8, 2024. The company added almost 10,000 square feet of space to its real estate footprint, increasing operational capacity by 35%. This expansion includes over 180 additional production seats, which became operational in mid-September.
The expanded facility is expected to create approximately 250 new job opportunities, contributing to the local economy and strengthening ibex's nearshore strategy. This investment reflects ibex’s commitment to growth in the region, following a 249% increase in headcount in Honduras during fiscal year 2024.
The growth in Honduras has been driven by new lines of business and clients within the Fintech vertical, as well as an expansion into HR support services. ibex anticipates full utilization of the upgraded space in the coming month, further enhancing its ability to deliver high-quality services to global clients.
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