ibex announced on June 26, 2025, that it has been ranked as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America. This recognition reflects ibex’s position as a dynamic and visionary BPO in the industry.
The Frost Radar™ is a data-driven benchmarking tool that evaluates companies based on their focus on continuous innovation and their ability to convert that innovation into sustained growth. ibex outperformed in both innovation and growth, reflecting its AI strategy and market performance.
The report highlighted ibex’s Wave iX platform as the cornerstone of its AI-powered CX strategy, enhancing CX through predictive analytics, automation, and real-time business intelligence. It also noted ibex's commitment to employee development, with 95% of leaders starting as agents.
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