ibex announced on January 14, 2025, that its Wave iX Translate solution earned the Customer Experience Innovation Award. This recognition highlights the AI-powered solution's ability to break the CX language barrier with real-time translation.
Wave iX Translate facilitates two-way conversation in over 150 languages, whether spoken or typed, for both agents and customers. This capability significantly improves communication and allows CX organizations to serve customers more effectively and efficiently.
The award underscores ibex's commitment to redefining customer experience with Generative AI. This innovative solution is a key part of ibex's strategy to deliver advanced, hyper-personalized, and intelligent interactions.
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