Lightspeed Commerce Inc. announced the launch of Tempo, an AI‑powered pacing intelligence tool, on November 24, 2025. Integrated into its Lightspeed Restaurant platform, Tempo delivers real‑time pacing insights that help operators manage service rhythm, increase table turns, and improve team performance.
Tempo tackles common operational challenges in the hospitality industry, such as staffing shortages and rising guest expectations. By translating real‑time dining activity into actionable insights, operators can coach staff to maintain optimal pacing, potentially boosting covers and customer loyalty.
The launch is part of Lightspeed’s broader AI strategy, which also includes an AI showroom for retailers and other AI‑driven products. The company reported Q2 2026 revenue of $319 million, a 15% year‑over‑year increase, underscoring a strong financial backdrop for new product introductions.
While the announcement does not yet include financial projections for Tempo, the focus on AI‑powered solutions signals a strategic shift toward technology that can drive operational efficiency and revenue growth in its hospitality segment, a core focus of its transformation plan.
Management emphasized Tempo’s value: “Tempo turns the hidden art of pacing into a performance metric restaurants can manage. By translating real‑time dining activity into actionable insights, operators can coach their teams to perform at their best, increase covers, and deliver service that drives loyalty.”
The launch positions Lightspeed to compete more effectively against established players such as Toast, Square, Clover, and TouchBistro by offering a unique AI‑driven pacing intelligence feature that addresses staffing and service consistency challenges, potentially attracting new restaurant customers and deepening existing relationships.
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