Maximus announced on June 9, 2025, the latest version of its Total Experience Management (TXM) solution, now powered by Amazon Web Services (AWS). This enhancement leverages AWS services such as Amazon Bedrock, Amazon Lex, and Amazon Textract.
These integrations enable advanced capabilities for government agencies, including intelligent document processing, AI-assisted customer interactions, topic mining, and sentiment analysis. The goal is to help governments deliver mission outcomes and insights more efficiently and effectively.
Maximus TXM is already in use by federal agencies, including the Office of Personnel Management and the Department of Veterans Affairs (VA). For the VA, a proprietary AI-powered system, developed with AWS, has transformed manual processes for reviewing claims, accelerating case preparation for Medical Disability Examinations (MDEs).
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