Maximus announced on March 24, 2025, the integration of Salesforce’s Agentforce into its Total Experience Management (TXM) solution. Agentforce is a digital labor platform that augments teams with autonomous AI agents.
The TXM solution, launched in 2024 for public agencies, is designed to enhance customer experience (CX) for government services. This integration aims to unlock AI-driven insights, optimize interactions, rapidly reconfigure workflows, and automate routine tasks.
Maximus anticipates that this technological advancement will empower agency leaders to deliver services more effectively and efficiently, potentially reducing costs and wait times through 24x7 AI-driven support. The company interfaces with one in three Americans annually, making improved service delivery a key strategic objective.
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