ServiceNow (NYSE:NOW) and NTT DATA announced on November 5, 2025 that the Japanese technology services firm will serve as a strategic AI delivery partner for the ServiceNow AI Platform. The agreement expands a long‑standing collaboration and positions NTT DATA as a lighthouse customer that will deploy ServiceNow AI Agents and Global Business Services at scale across its global operations.
Under the new terms, the two companies will jointly develop and market AI‑driven solutions that leverage ServiceNow’s AI‑first workflow platform and NTT DATA’s global delivery scale. NTT DATA will deepen its use of the ServiceNow AI Platform to drive productivity, efficiency and customer‑experience improvements in enterprise, commercial and mid‑market segments worldwide. The partnership also launches the “Now Next AI” program, a joint initiative designed to accelerate AI deployment models and help customers operationalize AI responsibly.
The announcement follows ServiceNow’s strong Q3 2025 earnings, in which subscription revenue reached $3.299 billion—an increase of 21.5% year‑over‑year—and the company raised its full‑year guidance. ServiceNow has set an ambitious target of $1 billion in AI revenue by 2026, and the expanded partnership is a key lever for reaching that goal. NTT DATA, meanwhile, is positioning itself as a leading AI‑native services company, and the partnership is expected to accelerate that transformation by deepening its expertise in ServiceNow’s AI platform.
Amit Zavery, ServiceNow’s president, chief operating officer and chief product officer, said the collaboration “expands access to AI‑powered automation across any industry and any geography to achieve measurable business impact for organizations at every stage of the AI journey.” Abhijit Dubey, NTT DATA’s president, CEO and chief AI officer, added that the alliance “enables enterprises to accelerate innovation, enhance productivity and achieve sustainable growth,” and that it represents a “key milestone” in NTT DATA’s mission to build the world’s leading AI‑native services company.
Strategically, the partnership extends ServiceNow’s reach into new market segments and strengthens its competitive moat in the enterprise software arena. By combining ServiceNow’s AI platform with NTT DATA’s delivery scale and industry expertise, the alliance is positioned to capture a larger share of the growing enterprise AI market, while also providing customers with a proven, end‑to‑end AI solution that is both scalable and responsible.
The partnership announcement comes at a time when ServiceNow’s Q3 results have already demonstrated strong demand for its AI capabilities, and it is expected to reinforce investor confidence in the company’s long‑term AI strategy. The collaboration is a material event that signals continued momentum for both firms in the AI‑driven digital transformation space.
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