NRC Health announced on November 13, 2025 that it has entered into a partnership with BJC Health System, one of the largest nonprofit integrated health systems in the United States, to unify patient and employee experience management across BJC’s hospitals, clinics, and academic partners.
Under the agreement, NRC will deploy its Patient Experience, Leader, and Employee Rounding solutions throughout BJC’s 70‑plus hospitals, 200+ outpatient centers, and affiliated academic programs. The partnership will create a consistent, data‑driven foundation for improvement, allowing BJC to aggregate feedback from patients and employees into a shared vision for experience excellence.
The deal aligns with NRC’s growth strategy and adds a large, multi‑site client that can significantly boost recurring revenue. NRC’s Q3 2025 results—$34.6 million in revenue, a 2% quarter‑over‑quarter increase, and $10.9 million in adjusted EBITDA (31% margin)—illustrate the company’s solid financial footing. The partnership is expected to reinforce NRC’s Human Understanding platform and support its goal of double‑digit revenue growth and margin expansion beyond 2024.
CEO Trent Green said the collaboration “reflects shared values and will strengthen the human connections that define world‑class care.” In its Q3 2025 earnings call, NRC highlighted that it delivered a fourth consecutive quarter of recurring contract value growth, driven by strong sales and improved customer retention.
NRC’s Q3 2025 earnings saw a 12.3% stock surge after the company reported strong profitability and margin expansion, underscoring market confidence in its experience‑management model. The BJC partnership adds momentum to that trajectory.
The partnership positions NRC to capture a significant share of the experience‑management market, reinforcing its strategic transformation and supporting its long‑term growth objectives.
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