PTC announced on February 12, 2025, the release of ServiceMax AI, a generative artificial intelligence (GenAI)-powered field service management assistant. This new offering is designed to enhance the efficiency of field service technicians.
ServiceMax AI leverages the complete documented history of a field asset, including equipment data, service history, and known service resolutions, all stored within the ServiceMax platform. This comprehensive data foundation enables the AI to provide intelligent assistance.
Technicians can utilize ServiceMax AI Chat to obtain answers to questions about specific jobs or assets, automate manual documentation and scheduling tasks, and review proactive recommendations for predictive maintenance. This launch represents PTC's first AI offering, demonstrating its commitment to integrating AI across its product portfolio.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.