On April 3, 2025, Papa John's International, Inc. announced an expanded multi-year partnership with Google Cloud to revolutionize its ordering and delivery experience using artificial intelligence (AI).
An innovation team, PJX, will leverage Google Cloud's AI, data analytics, and machine learning capabilities to provide a more frictionless and consistent customer experience.
Key projects for the team include anticipating customer cravings, optimizing delivery routes, generating proactive recommendations, and improving customer support through an AI-powered chatbot, aiming to drive increased order frequency and higher-value orders.
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