RingCentral, Inc. announced on May 5, 2025, the launch of RingCX™ for Salesforce Service Cloud Voice on Salesforce AppExchange. This integration empowers customers to deliver a unified and streamlined experience for agents by embedding RingCentral’s digital channel and voice capabilities directly into Salesforce.
This powerful combination enables organizations to provide faster, more intelligent, and highly personalized service across all touchpoints. It also enriches their CRM ecosystem with deep insights into customer interactions, which grow more intelligent over time.
RingCentral's established Unified Communications integration with Salesforce, trusted by thousands of customers, provides a strong foundation for this expansion into Contact Center integration. This move helps businesses break down silos between departments, enabling seamless information sharing and more efficient customer service.
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