Starbucks announced on November 25, 2024, that its operations were experiencing disruptions due to a ransomware attack on Blue Yonder, a third-party software supplier. The attack impacted the company's ability to manage barista schedules and process payroll.
As a result of the cyberattack, store leaders across North America were instructed to implement manual workarounds for scheduling and tracking employee hours. This shift to manual processes can introduce inefficiencies and potential errors in compensation.
The incident underscores the vulnerability of large corporations to supply chain cybersecurity breaches, even when the attack is not directly on their own systems. For Starbucks, ensuring accurate and timely payment to its employees is critical for maintaining partner morale and operational stability.
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