Skillsoft announced on June 10, 2025, a strategic partnership with Salesforce to integrate Skillsoft CAISY agent actions into Agentforce and the broader Salesforce ecosystem. This collaboration aims to transform how organizations upskill and reskill their customer support teams at scale.
The new Skillsoft CAISY offerings for Salesforce will provide interactive, AI-powered coaching environments. Support teams can simulate high-stakes customer conversations, receive real-time feedback, and strengthen critical power skills like communication and problem-solving directly within their daily workflows.
This integration will enable organizations to gain deeper visibility into team performance and accelerate frontline workforce development. The partnership is expected to drive measurable improvements in customer service quality and satisfaction by embedding training where it is most needed.
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