Synovus announced on February 25, 2025, a partnership with Carefull to offer enhanced fraud protection services to its clients and their family members. This initiative aims to proactively detect and resolve risks associated with financial exploitation, scams, and money mistakes.
The Carefull service, offered as a complimentary benefit in a phased approach, provides 24/7 oversight of bank, credit card, and investment accounts for concerning patterns. It also includes identity and home title monitoring, credit monitoring, and a secure digital vault for critical documents.
This partnership is particularly critical for older adults, who are often targeted by scams and hold a significant portion of U.S. deposits. Carefull's 'Trusted Contacts' feature allows clients to involve family members in monitoring, fostering multigenerational banking relationships and minimizing financial and operational responsibility on the bank.
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