SoundThinking, Inc. announced on April 3, 2025, that the customer base for its ResourceRouter patrol operations solution more than doubled in 2024. This significant growth reflects increasing demand for technology that maximizes patrol efficiency, particularly as law enforcement agencies face nationwide staffing challenges.
The growth was fueled by new features that deliver mission-critical information directly to officers in the field via mobile devices. These capabilities include seamless access to building gate codes, possible gang areas, focused patrol zones, BOLOs, and warrant information, all within a unified interface. This streamlines operations and reduces time spent searching for critical data.
Chief Jose Rivera of the East Chicago Police Department stated that ResourceRouter helped his department fill a 45% manpower gap, calling it one of the biggest game changers in his career. The platform also provides analytical tools for data-driven policing and measuring officer impact, enhancing safety and transparency in resource allocation.
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