AT&T announced significant additions to its Office@Hand business communications portfolio, introducing Office@Hand Contact Center, powered by RingCX, and Office@Hand RingSense, a conversational intelligence solution. These new offerings are developed in partnership with RingCentral, a global leader in AI-powered business communications. The solutions aim to enhance customer experiences and operational efficiency for businesses of all sizes.
Office@Hand Contact Center provides an AI-powered omnichannel platform that consolidates interaction management across more than 20 channels, including voice, email, webchat, and social media. It offers agents complete visibility into customer journeys and built-in AI capabilities for automated transcripts, call scoring, and coaching insights. Office@Hand RingSense delivers in-depth post-call analysis, summaries, and sentiment analysis to improve sales and support team performance.
These innovative tools leverage RingCentral's AI expertise with AT&T's reliable network, offering cost-effective and easy-to-implement solutions. The expansion enables organizations to seamlessly adopt AI tools across all customer-facing roles, further solidifying AT&T's position in advanced business communication services. Both solutions are currently available to all customers.
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