On June 25, 2025, the Southern District of New York denied Teladoc Health's motion to dismiss in a website privacy class action lawsuit. This decision allows eight of the twelve claims against the company to proceed, including allegations of federal wiretapping and multiple state privacy violations.
The plaintiffs alleged that Teladoc installed a tracking pixel and Conversions API on its telehealth platform, which transmitted protected health information to third parties for advertising purposes. Patients subsequently received targeted medical advertisements based on their confidential health conditions.
The court found that the plaintiffs sufficiently alleged Teladoc intended to use their personal health information for marketing, which is prohibited by HIPAA. This ruling reinforces a growing judicial scrutiny of healthcare entities using website tracking technologies without explicit patient consent, posing ongoing reputational and financial risks for Teladoc.
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