Truist Financial Corporation announced that Pascal Belaud will serve as its Chief AI & Data Officer, effective November 24 2025. Belaud joins the bank after a 25‑year career at Microsoft, where he led AI, data, and advanced automation initiatives across the U.S. financial sector.
The appointment underscores Truist’s commitment to expanding its AI and data strategy. The bank’s total assets stood at $544 billion as of September 30 2025, and it has already launched AI‑powered tools such as Truist Assist (introduced September 15 2022) and the Truist Client Pulse platform, which aggregates client feedback through machine‑learning models. Belaud’s role will build on these initiatives and accelerate the bank’s broader digital‑transformation agenda.
Belaud’s arrival comes as Truist seeks to enhance client experience and operational efficiency. By integrating AI across lending, risk, and customer service functions, the bank aims to reduce processing times, improve underwriting accuracy, and personalize product offerings. The new position is expected to strengthen Truist’s competitive position in the regional banking market, where data‑driven insights can differentiate service quality and cost structure.
In a statement, Belaud said, “I believe we have tremendous opportunities to strategically and responsibly harness the full power of AI and data to transform client and teammate experiences.” Chief Information Officer Steve Hagerman added, “We’re thrilled to welcome Pascal to Truist as our chief AI & data officer. Pascal is a visionary, as well as a charismatic leader, and will be an incredible asset to our team.”
Truist’s AI strategy is further supported by its 2022 acquisition of Zaloni, a data‑technology company that expanded the bank’s machine‑learning capabilities. The combination of internal talent, external acquisitions, and existing AI tools positions Truist to deliver faster, more accurate services while maintaining regulatory compliance and data privacy. The appointment signals the bank’s intent to embed AI deeply into its core operations and to drive long‑term value creation for customers and shareholders.
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