The Hanover Insurance Group, Inc. announced enhancements to its workers' compensation onboarding program, reinforcing its commitment to delivering exceptional customer experiences for mid-sized commercial clients. New policyholders and most renewals with premiums exceeding $100,000 now have access to expanded benefits.
These expanded benefits include a dedicated claims liaison and access to a self-service claims portal, Hanover Claims Manager, which were previously offered exclusively to larger accounts. The portal allows policyholders to manage claims more efficiently, gain deeper insights with flexible search and filter options, and flag key claims for tracking.
The enhancements are designed to help business owners maximize the value of their insurance programs through personalized, proactive support. This initiative aims to improve worker safety, provide industry-specific training, and facilitate the implementation of tools like wearable sensors, ultimately reducing risk and improving outcomes for mid-sized customers.
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