Twilio announced the winners of its first annual Excellence in Engagement Awards, recognizing top brands for their innovative approaches to customer engagement and personalization. Honorees included Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow.
Rocket Mortgage was honored for leveraging Twilio’s Programmable Voice, SMS, and Twilio Segment’s Customer Data Platform (CDP) to optimize client communication, building a cross-channel system that boosted client response rates and conversion. CLEAR utilized Twilio’s Verify and Lookup APIs for secure identity verification, enhancing security and privacy for its users.
Vineyard Vines used Twilio Segment for personalized customer journeys and marketing campaigns, integrating with Databricks to launch highly personalized campaigns in 60 days. Zillow, a long-time Twilio customer, uses its solutions to power its 'Connections' platform, facilitating communication between real estate agents and prospective buyers.
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