Twilio has been identified as a leader in the India Communication Platform as a Service (CPaaS) Market, according to a review by ResearchAndMarkets.com. The market was valued at $1.03 billion in 2025 and is projected to reach $3.43 billion by 2031, growing at a Compound Annual Growth Rate (CAGR) of 22.20%.
The demand for CPaaS in India is surging due to digital transformation across sectors like retail, healthcare, BFSI, and e-commerce, fueled by increasing smartphone penetration and internet accessibility. Twilio, alongside Infobip and Bandwidth, leads this expanding market.
The report highlights the integration of artificial intelligence to enhance conversational communication as a key market trend, enabling faster, context-aware, and human-like interactions. Twilio's strong position in this high-growth region underscores its ability to capitalize on digital transformation and AI adoption.
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