Verint announced on June 5, 2025, a partnership with Agentic AI leader Parloa, enabling joint management of AI and human customer service agents. This integration with the Verint Open Platform aims to power the future of customer service. The collaboration combines Parloa's expertise in Agentic AI with Verint's comprehensive CX automation capabilities.
This strategic integration allows customers to seamlessly manage both AI-powered bots and human agents within a unified framework. The partnership is designed to optimize customer service operations by leveraging the strengths of both artificial intelligence and human interaction. It provides a more cohesive and efficient approach to customer engagement.
The integration expands the functionality of Verint's Open Platform, offering enhanced tools for enterprises seeking advanced solutions for their contact centers. This move reinforces Verint's commitment to an open ecosystem and its ability to collaborate with innovative AI providers. It strengthens Verint's competitive edge in delivering flexible and powerful CX automation.
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